Frequently Asked Questions

Everything you need to know about AssistME Meet & Greet services at Istanbul Airport. Can't find the answer you're looking for? Reach out to our support team via WhatsApp +90 541 534 3344 and we'll get back to you instantly.

General FAQs

What exactly is included in the AssistME Meet & Greet service?: Our premium Meet & Greet is an all-inclusive assistance service designed for maximum comfort. It includes a personalized greeting at the gate or terminal entrance, Porter service for your luggage, Priority Check-in assistance, Fast Track passage through all security and passport points, and Buggy (Electric Car) transportation within the terminal to save you from long walks.
How much does Meet & Greet service cost at Istanbul Airport (IST)?: Pricing for Meet & Greet is based on the specific service type. Arrival and Departure packages at Istanbul Airport typically start from €250 + VAT. For Sabiha Gökçen (SAW), the starting price is €55 + VAT. These rates include our full suite of premium services like Fast Track and Buggy assistance.
Does every package include Lounge access?: Lounge access is included in our Departure and Transit packages that specifically list "with Lounge" in the description. Please note that Arrival services do not include lounge access by default, as the goal is to get you to your destination as quickly as possible.
What is the Istanbul Airport Fast Track price and what does it cover?: If you only require a quick passage without a personal assistant, our Fast Track Key (QR Code) starts from €38. This grants you one-time priority access to skip the long queues at security and passport control. It does not include Buggy, Lounge, or Porter services.
How do I use the Fast Track QR code at the airport?: After purchase, a digital QR code is sent to your email. Simply head to the dedicated "Fast Track" lanes at IST or SAW and scan your code at the turnstile or show it to the staff. It is valid for 12 months and can be used for either a single arrival or departure passage.
Does the service include Priority Check-in?: Yes, during our Departure Meet & Greet, your personal assistant helps you utilize priority or business class check-in counters where available, ensuring you spend the minimum amount of time at the airline desks.
Is Buggy (Electric Car) service guaranteed?: Yes, Buggy assistance is a standard feature of our Meet & Greet packages at Istanbul Airport (IST). It is the most efficient way to navigate the terminal's vast distances, especially for families, elderly travelers, or those with tight connections.
Is Meet & Greet available for both International and Domestic flights?: Absolutely. We provide full VIP assistance for both international and domestic terminals at IST, SAW, Antalya, and Bodrum airports. We ensure a seamless transition regardless of your destination.
Why is AssistME considered a "Quiet Luxury" service?: We focus on reducing travel anxiety through professional, calm, and efficient coordination. From your personal greeting to the seamless handover to your chauffeur, every step is designed to be discreet, reliable, and premium.
How far in advance should I book to ensure Buggy and Lounge availability?: We recommend booking at least 24-48 hours in advance. While we accept last-minute bookings (subject to a 30% surcharge), early booking guarantees that all premium amenities like Buggy cars and Lounge vouchers are reserved specifically for you.
Can I add a VIP Transfer to my Meet & Greet booking?: Yes, we offer a "Total Travel" experience. You can bundle your airport assistance with a luxury private transfer in our modern VIP vehicles (Mercedes Vito/Sprinter) to get you to your hotel or home in style.
Is the Fast Track Key refundable if my plans change?: The Fast Track Key (QR code) is strictly non-refundable. However, because it is valid for 12 months and is not tied to a specific name, you can use it on any of your future trips within the year or give it to another traveler.
What is the meeting logic for Arrival services?: If your plane parks at a gate, we meet you at the end of the airbridge. If it parks at a remote stand, we meet you at the terminal entrance after you depart the shuttle bus. In both cases, your agent will be holding a clear name sign.
Are there any hidden fees or extra taxes?: The final price at checkout includes all services mentioned in your package. A standard 20% VAT (Value Added Tax) is added to the base price for services in Turkey, which will be clearly shown before you pay.
How can I reach support if I need to change my booking?: Our support team is active 24/7. You can reach us instantly via WhatsApp at +90 541 534 3344 for any modifications, flight updates, or special requests regarding your Buggy or Lounge service.
What is the difference between Meet & Greet and Fast Track?: Meet & Greet is a full-service experience that includes a personal assistant, porter service, and buggy transportation. Fast Track is a specific component of that service (also sold separately as a QR code) that strictly allows you to bypass the long queues at security and passport control.
What is Porter Service and is it included?: Porter service involves a dedicated staff member handling your heavy luggage from the moment you arrive at the airport (Departure) or from the baggage carousel (Arrival). It is a standard feature in all AssistME Meet & Greet packages, ensuring you don't have to carry a single bag.
What does "Priority Check-in" mean in your services?: Priority Check-in means your AssistME assistant will guide you to the airline's Business Class or dedicated priority counters (where available) to process your boarding pass and luggage tags instantly, avoiding the standard economy check-in lines.
Is the Buggy (Electric Car) service available for everyone?: While we prioritize families, elderly guests, and those with tight connections, the Buggy service is a standard luxury included in our Istanbul Airport (IST) Meet & Greet packages to ensure every guest enjoys a comfortable, walk-free experience across the massive terminal.
What is "Meet & Assist" vs "Meet & Greet"?: In the aviation industry, these terms are often used interchangeably. However, at AssistME, they both refer to our high-end service where a professional greeter manages your entire airport journey, from the jet bridge or terminal curb to your final gate or vehicle.
Can I book these services for Sabiha Gökçen (SAW) Airport?: Yes, we offer both Meet & Greet and Fast Track services at Sabiha Gökçen Airport. While the terminal layout is different from IST, the level of premium care, priority passage, and professional assistance remains the same high standard.

Arrival Meet & Greet (IST-SAW)

Where will I meet my AssistME greeter upon arrival?: If your aircraft parks at an airbridge, your personal assistant will be waiting at the end of the bridge with a name sign. If the aircraft is at a remote stand, we will meet you at the terminal entrance where the shuttle bus drops passengers.
Does the Arrival service include Fast Track through passport control?: Yes, our Arrival Meet & Greet service includes expedited passage through dedicated Fast Track lanes at passport control to ensure you skip the long queues.
Will someone help me with my luggage?: Absolutely. A dedicated porter service is part of the experience to assist with your bags from the carousel all the way to your vehicle.
Does the Arrival service include Lounge access?: No, our Arrival packages are designed to get you from the plane to your destination as quickly as possible and do not include lounge access by default. There is no lounge at Arrival.
What happens if my flight is delayed?: We monitor all flights in real-time. If your plane lands earlier or later than scheduled, your assistant will be there at the actual landing time.
Is a Buggy (Electric Car) service included?: Yes, where airport regulations allow, we provide Buggy assistance to make the long walks in the terminal effortless.
Can the agent help me if I need a Visa on Arrival?: Yes, our assistants will guide you to the correct desks and help you navigate the visa application process before heading to passport control.
Can I book this service for a large family or group?: Yes, we provide personalized coordination for groups of all sizes to ensure everyone moves through the airport together and efficiently.
Will the assistant take me to my taxi or private transfer?: Yes, the service concludes only after we have successfully handed you over to your driver or taxi at the designated exit.
Do I need to provide my phone number?: Yes, providing a WhatsApp-enabled number is highly recommended so our team can stay in touch with you the moment you land.

Departure Meet & Greet (IST-SAW)

When will the AssistME team contact me for my departure?: Our operations team will contact you via WhatsApp approximately 3.5 to 4 hours prior to your flight to confirm the meeting point at the terminal entrance.
Where is the meeting point for Departure at Istanbul Airport?: We usually meet our guests at a specific terminal entrance gate (e.g., Gate 3). Your assistant will be waiting with a name sign at the curbside.
Does the Departure service include Lounge access?: We offer two package variants for Departure: one that includes premium Lounge access and one that provides only the escort and Fast Track service.
Can the assistant help me with the Tax-Free (VAT Refund) process?: Yes, our knowledgeable staff will guide you to the VAT refund offices and assist with the necessary paperwork before you check in.
Is a Porter included from the terminal entrance?: Yes, a porter will be ready at the meeting point to take your luggage from your vehicle to the check-in counter.
How does Fast Track work for Departure?: You will be escorted through dedicated security and passport control lanes, significantly reducing your waiting time during peak hours.
Will the assistant stay with me until I board?: The service typically concludes once you are at the boarding gate.
What if I make a last-minute booking within 24 hours?: Bookings made within 24 hours of the flight are subject to a 30% surcharge and are handled based on operational availability.
Can you help with overweight luggage or special items?: While we cannot change airline policies, our porters and assistants will help you manage the logistics at the check-in desk.
Is this service available for all airlines?: Yes, AssistME provides Meet & Greet services for passengers flying with any airline operating at IST and SAW airports.

Transit Meet & Greet (IST-SAW)

What does the "End-to-End" Transit service mean?: Our service starts at your arrival gate and continues seamlessly through the connection process, ending only when you reach your next departure gate.
Will the agent meet me at my incoming flight's gate?: Yes, your assistant will be waiting with a name sign at the arrival gate (or terminal entrance if arriving by bus) to start your transit journey immediately.
Does Transit service include Lounge access?: Similar to Departure, we offer Transit packages both with and without Lounge access. You can choose the one that fits your layover time.
Will AssistME help with my luggage during transit?: If your bags are checked through to your final destination, we assist with your carry-ons. If you need to re-check bags, we guide you through that process.
Is Fast Track included for Transit security?: Yes, we use dedicated Fast Track lanes to move you quickly through any necessary security or passport checks between flights.
What if my connection time is very tight?: Our team is trained to prioritize speed for tight connections, utilizing Buggy cars where possible to ensure you make your flight.
Do I need to enter the country (pass through immigration) for transit?: This depends on your ticket and nationality. Our assistants will guide you through the correct path, whether it's the international transfer area or immigration.
Can I use the Buggy service during transit?: Yes, Buggy assistance is a core part of our transit service to navigate the large terminals of Istanbul Airport quickly.
What happens if I miss my connecting flight?: If a delay causes a missed connection, our assistants will help you reach your airline's desk to manage re-booking or accommodation.
Is there a surcharge for late Transit bookings?: Yes, bookings requested within 24 hours of arrival are subject to a 30% surcharge.

Fast Track Key (QR Code Product)

What is the AssistME Fast Track Key?: The Fast Track Key is a digital QR code that grants you priority access to security and passport control lanes without a full escort service.
Can one QR code be used for a family?: No, each Fast Track Key QR code is valid for one person only. Families or groups must purchase a code for each traveler.
Is the Fast Track Key refundable?: No, the Fast Track Key is strictly non-refundable once purchased.
How long is the Fast Track QR code valid?: Your QR code is valid for 12 months from the date of purchase, giving you great flexibility for future travel.
Do I need to provide a name for the Fast Track Key?: No, these codes are not name-specific. You can purchase them for yourself or as a gift for others.
Can I use the QR code for both Arrival and Departure?: One QR code is valid for a single passage. If you want to use it for both arrival and departure, you will need to purchase two separate keys.
Where can I use the Fast Track Key?: The Fast Track Key is currently valid for use at Istanbul Airport (IST) at designated Fast Track points.
Do I need to print the QR code?: No, you can simply show the QR code on your mobile device to the airport staff at the Fast Track entrance.
Can I use the Fast Track Key at Sabiha Gökçen (SAW)?: Please check the specific product description at checkout; most of our QR products are optimized for Istanbul Airport (IST).
Is Lounge access included with the Fast Track Key?: No, the Fast Track Key only provides priority passage through security and passport control. Lounge access must be booked separately.

Lounge & General Services

Which Lounges does AssistME partner with?: We partner with the most premium lounges at IST and SAW, offering top-tier amenities, buffet dining, and relaxation areas.
Can I book a Lounge stay without a Meet & Greet service?: Yes, lounge access can be booked as a standalone service through our platform.
Is there a time limit for my Lounge stay?: Typically, lounge access is valid for up to 4 and 8 hours. Extended stays may be subject to additional fees.
What payment methods do you accept?: We accept all major credit cards, including Visa, Mastercard, processed securely via Stripe.
Can I bundle an airport transfer with my service?: Yes, we offer premium chauffeur and transfer services that can be seamlessly added to any Meet & Greet booking.
Do you offer special rates for FAZAA cardholders?: Yes, as an official partner, we offer exclusive benefits and rates for FAZAA members. Please contact our 24/7 support for details.
What is your 24-hour cancellation policy?: Cancellations or changes made within 24 hours of the service time are subject to a 100% no-show fee and are non-refundable.
How do I receive my booking voucher?: Once payment is confirmed, your voucher and service instructions will be sent automatically to your registered email address.

Still have questions?

Our 24/7 support team is always ready to help you with any inquiries about our Meet & Greet, Fast Track, Lounge, or VIP Transfer services.

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